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Privacy Policy

The developers of Mobyx, Mobyx Solutions and its affiliates (collectively “Mobyx”, “We”, “Our” or “Us”) are committed to help customers enjoy the benefits of mobile communications via this smartphone application (the App). 

Mobyx respects your privacy. This Privacy Policy applies to how Mobyx collects, uses, and shares information when you access and use the App, including this website.  Please see your VoIP Service Provider’s website for their Privacy Policy.  This Privacy Policy does not apply to information VoIP service providers may collect, process or share.

If you have any questions about this Privacy Policy or our data collection, use, and disclosure practices, please contact us at  privacy@mobyx.net.

Information We Collect and Process

Information you provide when you visit our Website or when you use our App

We collect and process information which you provide directly to us when you use or interact with our website or the App. 

• We use various technologies to collect information which may include saving cookies to your devices;   

• Call Detail Records of data produced by a telephone call or other telecommunications transactions provided via the App. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number. 

• Device Operating System;

Cookies and other similar technologies

We may use various technologies to collect information which may include cookies when you use the App. We may specifically use browser cookies for different purposes, including cookies used for performance/analytics. You have a variety of tools to control the data collected by cookies and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Information We Receive from Third Parties.

Third Parties 

You may access websites and services for other third-parties related to the App. We are not responsible for the privacy policies and/or practices of these third parties, and we encourage you to carefully review their privacy policies.

If you choose to interconnect third-party solutions and services to the App, we may receive information such as your authentication credentials or other details you agree to provide in order to authorize interconnection. If you wish to limit the information available to us, you should visit the privacy settings of your third-party service provider to learn about your options.

How We Use Information

We may use the information we collect in various ways, including to:
• Provide, operate, and maintain the App;
• Improve, personalize, and expand the App;
• Understand and analyze how you use our App;
• Develop new products, services, features, and functionality;
• Communicate with your VoIP service provider, including technical support, to provide you with updates to the App;
• Process your transactions, calls and other communications;
• Find and help prevent fraud.

How We Share Information

We may share the information we collect in various ways, including the following:

• With Service Providers.
With business partners and other entities to provide, improve, and personalize the App. 

• With Affiliates and Partners.
With companies or ventures that are owned or controlled by Mobyx, and internally within Mobyx, in order to provide and improve the App, to provide technical support, and for analytics.

• For Certain Analytics and Improvement
With certain companies for purposes of analytics and improvement of the App.

• For Legal Compliance, Law Enforcement, and Public Safety Purposes
As permitted by law, with duly authorized law enforcement, government or regulatory bodies, lawful authorities, or other authorized third parties in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, or for crime-prevention purposes. This also includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

• Business Transfers
Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

• With Your Consent
We may share information with your consent.

Legal Basis For Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only:
• where we need the personal information in order to deliver or support or service to your VoIP Service Provider;
• where the processing is in our legitimate interests and not overridden by your rights; or
• where we have your consent to do so.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect or use your personal information, please contact us at privacy@mobyx.net.

How We Protect Personal Information

We take data protection and privacy seriously. We maintain appropriate organizational, technical, and physical safeguards designed to protect the personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide your VoIP Service Provider with a service you have requested.

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. This means that information collected outside the United States, including in the European Economic Area (“EEA”), may be transferred to and stored on our servers in the United States and the other countries, specifically in Canada, Germany, United Kingdom, Singapore and Japan, and potentially in other countries where our affiliates and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).

However, we have taken appropriate safeguards designed so that your personal information will remain protected in accordance with this Privacy Policy. Where we transfer your personal information to other countries, we rely on:

• European Commission adequacy decisions, which acknowledge that the non-EEA countries listed here have national laws that protect personal information to a substantially similar standard required by European Union law;

• The European Commission’s Standard Contractual Clauses, which require non-EEA recipients of personal information to continue to protect the personal information they receive to the standard required by European Union law; or

• Other lawful data transfer mechanisms or derogations from data transfer restrictions.

Your Data Protection Rights Under The General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

• If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing privacy@mobyx.net.

• In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing privacy@mobyx.net.

• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

• You may at any time withdraw the consent you provide for the processing of your Personal Data for the purposes set forth in this Privacy Policy by contacting us at privacy@mobyx.net provided that we are not required by applicable law or professional standards to retain such information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Children’s Privacy

The App is not designed for use by children under the age of 18. Mobyx does not knowingly collect information from children under the age of 18. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at privacy@mobyx.net.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Changes to this Privacy Policy will be posted on our website. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we will notify you through our App, by email, or other communication.

By continuing to use our website and the App after such revisions are in effect, you accept and agree to the revisions and to abide by them.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to email us at privacy@mobyx.net.

The data controller and processor of your personal information is Mobyx.

Last updated May 25, 2022